Please Note: We only accept orders from the Republic of Ireland. Orders for digital goods are available from everywhere in the world.
At Digital Liberté, we love to help all consumers, but if you are buying for a business, please let us know; there are some other terms (and benefits) you should know about.
We’ve tried to keep our Terms and Conditions as clear as possible, and give you all the information we can (but not too much) about your online transactions so that you completely understand the whole process, from order to delivery and beyond. With this in mind you’ll find a list of useful pages when using our site, including registering with us, how to buy online, all about your order, payments and security and most importantly peace of mind. It’s really important to us that your online shopping experience meets expectations, so please spend a few minutes and read on. You’ll need to accept our T’s & C’s every time you make a purchase – they might change from time to time, so do check the date at the top of the page.
Please note that different terms (including prices, charges for services, availability, delivery times and returns policies) apply to purchases made in one of our stores.
Our contract after you have ordered
Firstly, don’t panic if you make any mistakes during your order, you can correct any input errors right up until you confirm payment. Once you’re happy everything is correct and you’ve submitted an order you’ll be given an Order Reference Number and details of the products (and/or services) you have ordered. You’ll then receive an email headed ‘Order Acknowledgement’ recognising receipt of your order. We will then send a further email headed ‘Order Confirmation’. This second email also lets you know how your products will be delivered to you. If we have to cancel all or part of your order for any reason, we will email you to let you know.
If you have placed an order by telephone and you don’t have an email address, we’ll give you the Order Reference Number over the phone and post you a copy of your receipt.
Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time, even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid. Refunds can take up to 5 working days to appear back into your account.
If you choose our Reserve and Collect service you will be given a reference number and details of your order. You will not be asked to pay until you collect the goods from your chosen store.
Because all Reserve & Collect sales take place in our stores, sales are subject to the normal in-store terms of sale, statutory rights and the Manager’s discretion. Just take your Reserve & Collect print out and/or reference number with you and our store will sell you the goods at the website price or store price, whichever is cheaper.
Prices and payments
As you would expect all our prices are in Irish Euro. The total cost of your order will be the price of the products you order, the delivery charge (if any), plus any additional services you choose e.g. installation. You’ll see all these in your Shopping Basket before you submit an order. Payment is deducted once an order is submitted. You can pay using the following credit cards;
- MasterCard
- Visa
- Visa Debit
We only accept Irish registered bank cards and don’t accept cheques or cash for online orders. When deciding whether to accept your order we may use certain information about you, including any received from our accredited identity verification partner. For example, we may pass on your details for them to check against certain public and private databases. This will help to protect you and us from fraudulent activities.
If we identify a transaction as being potentially fraudulent we may ask our courier to return the goods to our warehouse, we may cancel your order even after you will have received the Order Confirmation email.
How do you protect me against fraud?
We use identity checking to protect you and detect and prevent fraud. As part of our security checks we may call you to verify your details and your identity.
Card transactions are authenticated on our behalf by our Identity Verification partner, currently 192.com. This means that, for your own security, we try to ensure that only the owner of the card is able to use it. Our Identity Verification partner will check against various public and private databases and retain a record of the check and your details that they may use to assist other companies with identity checking.
What information do we collect? The information we collect may include;
- Your Internet protocol (IP) address
- Log in and password details
- Your browser type and version
- Your Purchase History
We may need to pass the information we collect to other companies within our group for administrative purposes. We may also use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use our site and issuing our emails for us.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally indentifiable customer information.
Our security procedures mean that we may occasionally request proof of identity before we disclose information to you or require you to enter your password to access areas of the site displaying sensitive information.
Restrictions – age requirements and limits on orders
Some of our products have a minimum age requirement (computer games for example), and by ordering you are confirming that you are of the required age. Your age may be checked using an approved age verification service.
Delivery and installation services
You’ll find all the finer details about our delivery (including where we deliver to), installation and recycling services in our Help & Services section. There are no delivery fees for virtual products. Deliveries for physical products only happen in Ireland.
Small box deliveries are Monday to Friday (ex. Bank holidays), generally between 9a.m. – 6p.m. We aim to deliver your parcel between 3-5 working days and charge only €6.99 for your entire order (€1.99 for Games Consoles, Video Games, Handheld Consoles and selected Gaming Accessories). Please allow extended delivery times during Sales periods, Bank holidays, January Sale and our busy Black Tag/Black Friday trading periods. We will always keep you well informed of your order delivery status through the email you provided on your order.
Large item deliveries such as TVs over 43″, dishwashers, washing machines, tumble dryers, fridges, freezers or ovens are delivered by our delivery service team 6 days a week between Monday – Saturday in most areas. Large items can be delivered for only €29.99. We aim to deliver within 5 working days, however, this could extend beyond 7 days depending on your location. Refer to our ‘Delivery Exceptions’ in our delivery services page. Our team members reserve the right to cancel deliveries that could endanger their health and safety. So if you require large-item delivery to a room or flat above the first floor of your home or block, our team will only be able to decide if it can do this on arrival.
We do not deliver to Parcel Motels or similar services and your order will be cancelled if you provide these as an address.
Recycling
For most large products we can take away your old appliance for you and for FREE when we deliver your new one.
Electrical products are brilliant when they’re working, but getting rid of your old one can be problematic. Maybe you’re aware, or maybe not, that Ireland is one of the best recyclers of electrical appliances in Europe. Under Ireland’s application of the European WEEE directive, retailers are obliged to accept old products on a one for one basis when consumers are purchasing new electrical appliances. When a new appliance is being delivered, retailers are again obliged to take away and arrange the recycling of the old appliance. We’re delighted to play our part in this. If you have any piece of electrical equipment you want to recycle, you can either:
Missing, damaged or incorrect orders
We want you to be absolutely satisfied with your product. When you receive your product please unpack and check it for damages as soon as it arrives. If you find it damaged or incorrect please report to us immediately or within 14 days of purchase or delivery.
We do everything we can to ensure your order arrives at your door complete and in pristine condition. If you don’t receive all your products at once, you can check that they have been dispatched using our tracking facility detailed in the confirmation email. In the unlikely event that the product is faulty, please follow the instructions in the delivery documents.
After sales policy
For more details, check the ” Refunds and Returns” section at the very end of this page.
If you purchased online, you can return your item within 30 days even if you have opened it for inspection. It must be returned as new and where possible, in its original packaging. If you purchased in store, you can return your item within 30 days in its unopened and sealed packaging along with proof of purchase (excludes connected products with airtime, such as a mobile phone, sim contract or broadband connection). Returns policies for connected products differ by network.
Following European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods. The goods must in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them. You can examine the goods as you would in a shop but you must not have used or installed them or input any data on them. Whilst the goods are in your possession you must take reasonable care of them. DVDs, CDs, memory cards and software discs must still be sealed. If you want to return a Software Product Activation Key card which is not faulty, the silver strip on the back of the card must be fully intact as new.
In the case of a service contract or a contract for the supply of a digital download, the cancellation period will expire after 14 days from the day of the conclusion of the contract.
If you consent to a digital download starting within the 14 day cancellation period and acknowledge the right to cancel will be lost, you will not be able to request a refund.
Once we have received the goods back from you, we will give you a refund for the cost of the product plus the delivery charge paid (except for the additional costs arising if you selected a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you.
If you have requested we begin the performance of any service, such as installation of a product, within the 14 day cancellation period we have the right to retain any charge paid for services which have already begun or been completed.
Refunds take 3-5 working days to be credited to your payment card.
Faulty goods
It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.
When you receive your product please unpack and check it for damages as soon as it arrives. If you find it damaged or incorrect please report to us immediately or within 14 days of purchase or delivery.
We will offer either a repair, exchange or refund if the fault occurs within 30 days of purchase (or delivery or installation). If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service*. In all cases we reserve the right to inspect the product and verify the fault or we may ask you to carry out a telephone diagnostic to make sure it is not a problem that can be solved quickly.
For a refund or exchange, the product must be in otherwise ”as new” condition, complete with any accessories and free gifts offered and if possible, with the original box and packaging.
Refunds for faulty goods include the applicable delivery charge and you will not be charged for collection. Replacement goods are sent by standard delivery. If a fault occurs while you are abroad, please contact us to discuss how we can assist.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
Items sold on this website are generally intended for normal domestic and consumer use and not for resale or commercial use. If we arrange to collect goods from you it will be at our cost.
*Often repairs will be carried out by the manufacturers’ own repair agents with whom we have arrangements in place to ensure your product is repaired by skilled and qualified engineers. If we refer you to such a repair center when you call us, please be assured this is only in the best interest to get you up and running again. If you’re not happy with their service we urge you to let us know.
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This website
We, our Group of companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
Perks
We want to make sure that Digital Liberté Perks always works for you, so we may change the benefits and offers that it provides.
There may be more terms that apply to specific offers or services that are open to you through Digital Liberté Perks – but we’ll let you know about these at the time.
You can leave at any time, and we might decide to close Digital Liberté Perks. If that happens, we’d love to stay in touch to send you offers that you might not want to miss. But we’ll do this only as set out in our Privacy Policy. You can unsubscribe or change your preferences at any time – you’re in control!
General
The following are the terms and conditions for use of Digital Liberté Ireland Ltd website or any Internet site to which the website is linked (the website “website”). This website is for use by persons who are 18 years and over only.
Your data protection rights are set out in our Privacy Policy
Additional terms and conditions may apply for prize competitions and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover the Digital Liberté website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We acknowledge we have a legal duty to supply goods that are in conformity with a contract.
Under EU Regulations we are required to provide consumers with an electronic link to the Online Dispute Resolution (ODR) platform. You can submit a complaint via the Online Dispute Resolution platform, which can be found at http://ec.europa.eu
Digital Liberté Ireland WEBSITE – TERMS AND CONDITIONS
The following are the terms and conditions for use of Digital Liberté Ireland Ltd website or any Internet site to which the website is linked (the “website”). This website is for use by persons who are 18 years and over only.
WEBSITE: USE AND SECURITY
You are entirely responsible for any and all activities that occur under your account. You agree to notify us immediately of any unauthorised use or any other breach of security.
WEBSITE: CONDUCT
You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the website. All information, designs, drawings and other specifications provided on the website are the exclusive property of Digital Liberté Ireland Ltd. Any copying, transmission or re-transmission of the same requires the prior written approval of Digital Liberté Ireland Ltd .
WEBSITE: ADVERTISING
We reserve the right at all times to place advertisements and promotions on the website. Advertisers and sponsors on the website are solely responsible for complying with all local, national, state and international laws (where relevant) and we exclude all liability howsoever caused therefrom.
ACCORDANCE WITH SPECIFICATION
All descriptive matter, drawings, pictures, colours, specifications and advertising on the website are for the sole purpose of giving an approximate description of the products.
DISCLAIMER OF WARRANTIES
The information contained in the website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the website is provided “as is” and “as available” and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use or the results of the use of the materials available through the Website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the Website, any changes to the Website, any material or data sent or received or not sent or received or for any of the above-mentioned damages that result from the use or inability to use the Products. In no circumstances shall our liability and that of our suppliers to you and/or any third parties for any of the above exceed €200.
PROPRIETARY RIGHTS TO CONTENT
You acknowledge that content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in either sponsor advertisements or email-distributed, commercially produced information presented to you on the Website by us, or our advertisers or other content providers, is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws.
MODIFICATION OF TERMS
We reserve the right to change the terms of use or policies regarding the use of the website (including, in particular, those relating to price or availability) at any time and to notify you by posting an updated version of the terms of use on the Website.
GENERAL
We shall not be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure incident. Our failure to exercise or enforce any right or provision of the terms of use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. The section titles in the terms of use are solely used for the convenience of the parties and have no legal or contractual significance. We acknowledge we have a legal duty to supply goods that are in conformity with a contract.
LAWS
The terms of use shall be governed by and construed fully in accordance with the laws of Ireland. You and we agree to submit to the exclusive jurisdiction of the courts located in Ireland. If any provision(s) of the terms of use is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.
TERMINATION
We may terminate the Website with or without cause at any time and effective immediately. In addition, we, in our sole discretion, may terminate your Account for violation of the letter or spirit of these terms and conditions.
Digital Liberté is a trading name of Veedah Publishing Ltd, 71 lower baggot street d02P593, Ireland. Incorporated in Ireland, a private company with issued shares.
Refunds and Returns
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] for questions related to refunds and returns.